Privacy Policy

Your name, email address, date of birth and password (stored only as a secure hash). If you sign in with Google or Apple, we receive your name and email address from them. On mobile we record your device platform so device features work correctly.

Anything you add for yourself or the people you care for: medications and schedules, appointments, allergies, immunizations, symptoms, pain and diary entries, vitals, documents and notes.

If you connect a MyChart account, we retrieve the records you authorize, which can include:

• Appointments, past and upcoming
• Medication lists, prescriptions and dispense records
• Immunizations, allergies, conditions and lab results
• Clinical documents such as visit summaries
• Demographics such as name and date of birth

We only access the data types you approve during the MyChart connection.

With your permission, the iOS app reads from Apple Health and the Android app reads from Health Connect: heart rate and heart rate variability, blood oxygen, blood pressure, blood glucose, weight, body temperature, steps and activity, sleep, respiratory rate and (on Android) exercise sessions. We never write data back to either. You can revoke access at any time in your phone's settings.

If you connect them, we receive data from Oura (sleep, readiness, heart rate variability, temperature, activity), Withings (blood pressure, weight, blood oxygen, heart rate), Dexcom and FreeStyle Libre (continuous glucose readings). Each connection is authorized separately and can be disconnected from the Wearables & Devices page.

Messages, photos and files you send to members of your care circle.

If a home care agency or medical practice you have connected with adds information (for example a medication they manage or a care plan field they choose to share with family), it appears in your account.

When you contact us or use a feedback form, we receive what you write and, if you give them, your name and email address. We ask you not to include medical details in these messages.

Device type, operating system, browser, IP address, pages visited and timestamps, used to keep the Service secure and working. We do not use advertising or analytics trackers.

Ask Titan, health maintenance alerts and briefs analyze the health information in your account to organize it and suggest questions or reminders grounded in published clinical guidelines. This processing runs on cloud infrastructure covered by a HIPAA business associate agreement, and your data is not kept by any AI service beyond the request itself.

When you have turned on Titan.Care SI, each document that arrives from a connected hospital is read once, and a plain-language summary of it (what it means, medicine changes, home instructions, follow-ups and warning signs) is saved with the person's record. These summaries follow the same sharing rules as the document itself and are deleted when the document or the record is deleted.

We keep Ask Titan questions and answers with the person's record so we can review quality and safety. They are deleted when that record is deleted. We do not use your health information to train AI models.

AI output is information, not a diagnosis or medical advice. Always check with a licensed clinician before making a medical decision.

People you invite see the records you share with them, at the level you choose: admin, editor or viewer. Admins can change or remove anyone's access at any time.

If you enroll with a practice that uses Titan.Care, that practice can see the records you share with it, including records synced from MyChart. Sensitive categories (mental health, substance use, HIV, sexually transmitted infections, reproductive health and genetic information) are never shared with a practice unless you opt in, separately for each practice. Without your opt-in, the practice is told only that some records are withheld, not what they are about.

If you link a family member to a home care agency by giving it your share code, the agency can see that person's record to provide care, and information the agency adds can appear in your account. Agency records are also governed by the agency's own obligations to its clients.

We use a small number of providers to run the Service, and only for that purpose: cloud hosting, storage and AI processing (under a business associate agreement), email delivery, push notifications (Apple and Google), payment processing for organizations that pay us, and error monitoring. Our error monitoring runs only in the browser and app, and is set up to exclude your health information. All data is stored and processed in the United States.

We may disclose information when required by law or valid legal process, such as a court order.

In a merger, acquisition or sale of assets, information may be transferred. We will tell you before it becomes subject to a different privacy policy.

Connected through Epic's patient authorization; we never see your MyChart password. Titan.Care is not affiliated with or endorsed by Epic Systems Corporation.

Read on your device with your permission. We do not share this data for advertising or unrelated purposes, and we do not sell it, in line with Apple's HealthKit guidelines and Google's Health Connect policies.

Connected with your authorization and disconnectable at any time from Wearables & Devices.