Support
How can we help?
Find a quick answer below, or send us a message. A real person on the Titan.Care team reads every one.
Medical emergency? Call 911 or your local emergency number. Titan.Care support can't give medical advice or respond to emergencies.
Help with the app
Something not working, a question, or an idea. Send it and we'll reply by email.
Privacy and your data
A copy of your data, deletion, or a question about how we handle it.
support@titan.careReport a security issue
Found a vulnerability or think an account was accessed without permission? Tell us directly.
security@titan.careDelete your Titan.Care account
In the app: open Profile, scroll to the bottom, choose Delete Account and type DELETE to confirm. It happens straight away.
Without the app: email support@titan.care from the email address on your account and ask us to delete it. We confirm and delete it within 5 business days.
What is deleted: your account, your profile, and the people, records, documents, appointments, medications and messages you own. A Titan.Care Plus subscription is cancelled so you're never charged again. If someone you care for is also managed by another admin in your care circle, their record passes to that admin instead, so their care history isn't lost.
What is kept: a security log of who opened which record and when (it holds no record contents), which health privacy rules require us to keep, and payment receipts held by our payment processor, as tax law requires.
Common questions
Tap a question to see the answer.
Getting started
How do I add someone I care for?
Open My Care List from the menu and tap Add Person. You can add children, parents or anyone else you look after, and manage their medications, appointments and records from your account.
How do I invite family to help?
Open the person from My Care List and invite a family member by email. When they accept, they join that person's care circle. Admins choose whether each member is an admin, editor or viewer, and can remove anyone at any time.
Is Titan.Care free?
Yes. You can sign up and use Titan.Care for free.
MyChart and records
How do I connect MyChart?
Go to MyChart / Epic in the menu and choose Connect MyChart. Search for your hospital or health system and sign in on its own MyChart page. We never see your MyChart password. Appointments, medications, immunizations and other records then sync into Titan.Care.
Which hospitals work?
Health systems that use Epic MyChart. Search by name on the Connect MyChart page to find yours.
Can't find it? Send us a message with the name of your hospital or health system and we'll look into it.
MyChart isn't syncing. What should I do?
First check you can still sign in to MyChart directly. If you can, disconnect and reconnect it from the MyChart / Epic page. If it still doesn't sync, send us a message with the hospital's name and we'll investigate.
Can I disconnect MyChart?
Yes. On the MyChart / Epic page, choose the connected hospital and disconnect it. Our access to it ends immediately. Records already synced stay in your account unless you choose to remove them too.
Your account and data
How do I delete my account?
Go to Profile, scroll to the bottom and choose Delete Account. It's deleted immediately, together with the records you own, and any Titan.Care Plus subscription is cancelled so you're never charged again. If another admin in a care circle also manages someone, that person's record passes to them so their care history isn't lost.
No longer have the app? Email support@titan.care from the email address on your account and ask us to delete it. We confirm and delete it within 5 business days.
Can I get a copy of my data?
Yes. Email support@titan.care and we'll send you a copy in a machine-readable format. We respond to privacy requests within 5 business days.
Who can see my family's information?
Only the people you share it with: members of your care circle, and any practice or home care agency you choose to connect with. Sensitive categories such as mental health and substance use are never shared with a practice unless you opt in. We never sell health information. The Privacy Policy has the details.
I didn't get my sign-in code.
Codes usually arrive by email within a minute. Check your spam or junk folder, and make sure you used the email address on your account. You can request a new code from the sign-in screen. Still nothing? Send us a message.
Security
How we protect health information, in detail.
Privacy Policy
What we collect, who sees it and your choices.
Terms of Service
The agreement for using Titan.Care.
Still stuck?
Tell us what happened and what you were trying to do. The more detail, the faster we can fix it.